Frequently Asked Questions (FAQ)
Welcome to the Mobiplus FAQ section! Here, we address some common questions to help you make the most of our platform.
1. What services does Mobiplus offer? Mobiplus provides a wide range of services including mobile recharge, DTH recharge, broadband payments, utility bill payments, and more. Our goal is to make digital transactions simple and accessible.
2. How do I create an account on Mobiplus? Creating an account is easy! Simply visit our website or download the Mobiplus app, click on the "Sign Up" button, and provide the required information such as your name, email, and phone number. Once done, verify your details, and you’re ready to go!
3. How can I recharge my mobile using Mobiplus?
- Log in to your Mobiplus account.
- Navigate to the "Mobile Recharge" section.
- Enter your mobile number, select your operator, and choose a recharge plan.
- Complete the payment using one of our secure payment options.
4. What payment methods are supported on Mobiplus? Mobiplus supports multiple payment methods, including:
- Credit/Debit Cards
- Net Banking
- UPI
- Wallets
5. Are my transactions secure? Yes, we take your security seriously. Mobiplus employs advanced encryption technologies to ensure that all your data and transactions are secure.
6. Can I cancel a recharge or payment? Unfortunately, once a recharge or bill payment is processed, it cannot be canceled. However, if there is an issue, you can contact our customer support team for assistance.
7. What should I do if my recharge or payment fails? In case of a failed transaction:
- Check if the amount was debited from your account.
- If the amount was debited, it will be refunded to your original payment method within 5-7 business days.
- For further help, contact our support team with the transaction ID.
8. How can I contact customer support? You can reach out to our customer support team via:
- Email: care@mobiplus.in
- Phone: 9064305485
- Live Chat: Available on our website and app.
9. Is there a Mobiplus app? Yes! The Mobiplus app is available for download on both Android and iOS platforms. Enjoy all our services on the go.
10. How can I update my profile details? Log in to your account and go to the "Profile" section. Here, you can update your name, email, phone number, and other details as needed.
11. Are there any fees for using Mobiplus? Mobiplus does not charge any additional fees for recharges or payments. However, specific services may have processing charges as per the service provider’s policies.
12. How can I track my transaction history? Log in to your account and navigate to the "Transaction History" section. Here, you can view details of all your previous recharges and payments.
Still have questions? If your query is not listed here, feel free to reach out to us. We’re always happy to help!
